Returns and Purchase Policy

Returns Policy

At Wholesales Direct, to make sure that you are 100% satisfied with your purchase, we offer extensive 30 day returns on most of our products. If you need to return it for any reasons, we'll happily provide you with an exchange or full refund. Some exceptions apply**

All returns must come back in unused, re-saleable condition and in original packaging. Shipping and handling costs are non-refundable. You are responsible for the safe return of the product(s). Restocking fees might be applicable if the item(s) are not returned to us in the same condition as when it was received. Commercial use, consumable and perishable items cannot be returned or refunded under any circumstance.

Please note that pre-orders and special custom orders can not be canceled or returned after the order has been placed to the manufacturer.

If you are not 100% and completely satisfied with your purchase, please contact us and we'll do our very best to resolve any issues you may have.

Please make sure you contact us first to get a return number and address before returning your product.

* Wholesales Direct needs to be notified of any imperfection/dissatisfactions of the delivered products, substantiated with photographic or video proof. We reserve the right to decline your claim if you reject goods without adequate evidence and you may be charged a redelivery fee.

** Return policy exceptions: 'Absco' branded items, furniture and items with SKU starting with 'DZ' where in addition to the above, a handling fee of 30% of the item(s) needs to be charged from the manufacturers.

Purchase Policy

All Wholesales Direct prices displayed on the website are in Australian currency and include GST. We accept payment by Visa, MasterCard and other forms of payment listed on our website. All sale prices during promotions are shown alongside the Recommended Retail Price (RRP) for your reference. Prices are subject to change and Wholesales Direct reserves the right to amend prices without further notifications. Full payment of purchase including delivery fee must be made prior to delivery.

1.1 Orders will only be processed after the entire order value inclusive of GST has been paid in full.

1.2 The final delivery charge for your order will be calculated at the time of checkout if purchasing online or at point of purchase when confirming delivery for an in-store purchase. Delivery charges are calculated based on multiple factors and may change if your order is amended.

1.3 Special orders cannot be cancelled or altered once the order is placed and a termination fee of fifty percent (50%) of the total purchase value is applicable (Special order options are not available online as we would require our customers to sign off on custom orders).

1.4   Prices for products change from time to time due to price hikes and surcharges in the supply chain and we do not provide any notice of these changes.

1.5   All purchase orders must be finalised and paid in full prior to confirmation of delivery or collection.

1.6   All purchase orders made through phone or website shall refer to the website for the product code and product description. The onus for product fit and purpose for intended usage of the product shall fall on the buyer to check that the item is suitable as listed on their invoice before payment. Buyers must check that item listed on the invoice matches what they intend to purchase on our website. As Wholesales Direct can only offer suggestions for the possible usages for the item itself whether via phone, email, website. The buyer shall be responsible as for the location, direction and or site/specific and external factors that are outside of Wholesales Direct’s control.     

1.7   If you have changed your mind on your order, you have the following options:

If the balance is not paid in full, you may remove or exchange items from your order up to the value paid initially (deposit amount); however, the new balance after adjustments may not be reduced to less than the initial deposit. 

If you wish to remove items from your order and the Balance amount goes into a negative balance, this deficit amount will be converted to a Store Credit Note and will not be returned to you as a Cash Refund.

If the order is paid in full and you wish to cancel the entire order, you will receive a credit note for the full purchased amount of the invoice, valid for a period we deem applicable to your order or you may exchange any items on your order for other item(s) of equal or greater value.  Any additional items to the order will be added with the current advertised price and may attract further delivery fees.   

1.8   If you choose to cancel/terminate your standard purchase order before taking possession and do not want a store Credit or exchange then you will be subject to a cancellation fee. The cancellation fee will be calculated as thirty percent (30%) of the total initial purchase value of the original order as dated on the Tax Invoice. If the item has already been shipped and in transit, then the freight charge and any charges for the return of the item to our warehouse shall also be included in the cancellation fee. If you opt for a refund, we will deduct the Cancellation fee and remainder returned to you via the same method of payment. A Cash Refund cannot be returned if the method of payment was with Credit Voucher, Promotion or Gift Card.

1.9   Any purchases made via phone, internet, website or any other means is a formal agreement and legally bound. If you do change your mind then please refer to section 1.7 or if you wish to cancel/terminate your order please refer to section 1.8.

1.10   Wholesales Direct may reject all or any part of your order, or restrict the quantity of certain goods without liability to you for the following reasons:

- A product in that order is discontinued and no longer available

- The shipping fee quoted and payable by Wholesales Direct is seen as excessive

- We reserve the right to remove item(s) for sale temporarily if there is an error in the
  price, product or the description displayed on the website or instore

- The order triggers fraud prevention protocols

- We believe that to do so is otherwise necessary or expedient

1.11 For orders that cannot be fullfilled due to missing or damaged parts, we may offer you an option to purchase parts from a third party subject to prior approval from us. You must provide a receipt of your purchase and we shall reimburse you up to the value of the missing part on our invoice. We shall not reimburse any amount that exceeds the value of the item on our invoice. 

1.12 Any dispute regarding the terms of the returns and purchase policy, Wholesales Direct reserves the right to interpret the returns and purchase policy as they see fit and have the final say as for how to achieve a dispute resolution.

Delivery Policy

2.0 All delivery addresses and methods of delivery must be confirmed with us prior to dispatch. If any changes/amendments/cancellations are required as to the delivery location or method are made after dispatch, then additional charges may apply for redirection of the order or the return to the sending point. 

2.1 For orders with the accumulated weight of over 30kgs, you will be required to arrange for a suitable person to assist with the unloading of the order. Due to Health and Safety concerns, the courier driver may return the order back to the transport company depot or sending point if they cannot complete the delivery due to insufficient assistance upon unloading. You shall be responsible for any associated costs incurred.

2.2  For orders with the accumulated weight of over 100kgs, you will be required to arrange for two suitable persons to assist with the unloading of the order. Due to Health and Safety concerns, the courier driver may return the order back to the transport company depot or sending point if they cannot  complete the delivery due to insufficient assistance upon unloading. You shall be responsible for any associated costs incurred.

2.3 Upon delivery being made you must inspect the delivery contents and condition match your order prior to accepting delivery. If there are any issues such as damaged or missing cartons, you must inform us immediately and advise the driver/courier/freight company of the issue. You must not sign off any receipt of delivery if they are damaged or missing cartons. Failure to do so may delay or hinder your claims for compensation.