Returns and Purchase Policy
Returns Policy

All returns must come back in unused, re-saleable condition and in original packaging. Shipping and handling costs are non-refundable. You are responsible for the safe return of the product(s). Restocking fees might be applicable if the item(s) are not returned to us in the same condition as when it was received. Commercial use, consumable and perishable items cannot be returned or refunded under any circumstance.
Please note that pre-orders and special custom orders can not be canceled or returned after the order has been placed to the manufacturer.
If you are not 100% and completely satisfied with your purchase, please contact us and we'll do our very best to resolve any issues you may have.
Please make sure you contact us first to get a return number and address before returning your product.
* Wholesales Direct needs to be notified of any imperfection/dissatisfactions of the delivered products, substantiated with photographic or video proof. We reserve the right to decline your claim if you reject goods without adequate evidence and you may be charged a redelivery fee.
** Return policy exceptions: 'Absco' branded items, furniture and items with SKU starting with 'DZ' where in addition to the above, a handling fee of 30% of the item(s) needs to be charged from the manufacturers.
Purchase Policy
All Wholesales Direct prices displayed on the website are in
Australian currency and include GST. We accept payment by Visa,
MasterCard and other forms of payment listed on our website. All
sale prices during promotions are shown alongside the Recommended
Retail Price (RRP) for your reference. Prices are subject to change
and Wholesales Direct reserves the right to amend prices without
further notifications. Full payment of purchase including delivery
fee must be made prior to delivery.
1.1 Orders will only be processed after the entire order value inclusive of GST has been paid in full.
1.2 The final delivery charge for your order will be calculated at the time of checkout if purchasing online or at point of purchase when confirming delivery for an in-store purchase. Delivery charges are calculated based on multiple factors and may change if your order is amended.
1.3 Special orders cannot be cancelled or altered once the order is placed and a termination fee of fifty percent (50%) of the total purchase value is applicable (Special order options are not available online as we would require our customers to sign off on custom orders).
1.4 Prices for products change from time to time due to price hikes and surcharges in the supply chain and we do not provide any notice of these changes.
1.5 All purchase orders must be finalised and paid in full prior to confirmation of delivery or collection.
1.6 All purchase orders made through phone or website shall refer to the website for the product code and product description. The onus for product fit and purpose for intended usage of the product shall fall on the buyer to check that the item is suitable as listed on their invoice before payment. Buyers must check that item listed on the invoice matches what they intend to purchase on our website. As Wholesales Direct can only offer suggestions for the possible usages for the item itself whether via phone, email, website. The buyer shall be responsible as for the location, direction and or site/specific and external factors that are outside of Wholesales Direct’s control.
1.7 If you have changed your mind on your order, you
have the following options:
If the balance is not
paid in full, you may remove or exchange items from your order up to
the value paid initially
(deposit amount); however, the new balance after adjustments may not
be reduced to less than the
initial deposit.
If you wish to remove
items from your order and the Balance amount goes into a negative
balance, this deficit amount
will be converted to a Store Credit Note and will not be returned to
you as a Cash Refund.
If the order is paid in
full and you wish to cancel the entire order, you will receive a
credit note for the full
purchased amount of the invoice, valid for a period we deem
applicable to your order or you may
exchange any items on your
order for other item(s) of equal or greater value. Any
additional items to the order
will be added with the current advertised price and may attract
further delivery fees.
1.8 If you choose to cancel/terminate your standard purchase order before taking possession and do not want a store Credit or exchange then you will be subject to a cancellation fee. The cancellation fee will be calculated as thirty percent (30%) of the total initial purchase value of the original order as dated on the Tax Invoice. If the item has already been shipped and in transit, then the freight charge and any charges for the return of the item to our warehouse shall also be included in the cancellation fee. If you opt for a refund, we will deduct the Cancellation fee and remainder returned to you via the same method of payment. A Cash Refund cannot be returned if the method of payment was with Credit Voucher, Promotion or Gift Card.
1.9 Any purchases made via phone, internet, website or
any other means is a formal agreement and legally bound. If you do
change your mind then please refer to section 1.7 or if you wish to
cancel/terminate your order please refer to section 1.8.
1.10
Wholesales Direct may reject all or any part of your order, or
restrict the quantity of certain goods
without liability to you for
the following reasons:
- A product in that order is discontinued and no longer available
- The shipping fee quoted and payable by Wholesales Direct is seen as excessive
- We reserve the right to
remove item(s) for sale temporarily if there is an error in the
price, product or the description displayed on the website
or instore
- The order triggers fraud prevention protocols
- We believe that to do so is otherwise necessary or expedient
1.11 For orders that cannot be
fullfilled due to missing or damaged parts, we may offer you an
option to purchase parts from a third party subject to prior
approval from us. You must provide a receipt of your purchase and we
shall reimburse you up to the value of the missing part on our
invoice. We shall not reimburse any amount that exceeds the value of
the item on our invoice.
1.12
Any dispute regarding the terms of the returns and purchase policy,
Wholesales Direct reserves the
right to interpret the
returns and purchase policy as they see fit and have the final say
as for how to achieve a
dispute resolution.
Delivery Policy
2.0 All delivery addresses and
methods of delivery must be confirmed with us prior to dispatch. If
any
changes/amendments/cancellations are required as to the delivery
location or method are made
after dispatch, then
additional charges may apply for redirection of the order or the
return to the sending
point.
2.1 For orders with the accumulated weight of over 30kgs, you will be
required to arrange for a suitable
person to assist with the
unloading of the order. Due to Health and Safety concerns, the
courier driver may return the
order back to the transport company depot or sending point if they
cannot complete the delivery
due to insufficient assistance upon unloading. You shall be
responsible for any
associated costs incurred.
2.2
For orders with the accumulated weight of over 100kgs, you
will be required to arrange for
two suitable persons to assist with the unloading of
the order. Due to Health and Safety concerns,
the courier driver
may return the order back to the transport company depot or
sending point if they
cannot complete the delivery due to insufficient assistance
upon unloading. You shall be
responsible for
any associated costs incurred.
2.3
Upon delivery being made you must inspect the delivery contents and
condition match your order
prior to accepting delivery.
If there are any issues such as damaged or missing cartons, you must
inform us immediately and
advise the driver/courier/freight company of the issue. You must not
sign off any receipt of
delivery if they are damaged or missing cartons. Failure to do so
may delay or hinder your
claims for compensation.